Placing your order confirms your acceptance of these conditions
All orders received before 2pm on a working day (Monday – Friday, excluding Bank Holidays) will be dispatched the same day, or received after 2pm will be dispatched the following day, Monday to Friday. Orders received on a weekend or bank holiday day, will be dispatched on the next working day available. Overseas orders are dispatched via the Royal Mail postal service. All orders must be paid for in full and payment cleared before dispatch.
FREE DELIVERY ON ALL UK ORDERS
Free 2nd Class Shipping is offered on all UK orders. 2nd Class Mail delivery time 3/4 days. Express delivery can be choosen at checkout 1st Class Mail 1/2 days, these are Royal Mails estimated delivery times are not Guaranteed. We also offer Royal Mail Special Guaranteed next day by 1pm, This must be purchased by 2pm to receive the order the following day. This service is only for purchases Monday to Thursday, if Purchased on a Friday order will be delivered on Monday. Shipping is by size and weight of order.
If your order is not received you must notify Truly Fair Cosmetics in writing or by email within 14 days of dispatch as no claim can be made after this time. If an order is returned to us because of not collected (if Royal Mail Could not deliver and collection card left) we will notify you of its return and refund the order less delivery charge and a restocking fee of £2.50.
We will only ship to the following countries : Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Falkland Islands, Finland, France, Germany, Gibraltar, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Lichtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Turkey and all outlying territories, United States.
For all overseas orders, there is a choice between Tracked & Signed For and Untrack shipping method is Tracked & Signed Service, and will require a signature upon delivery of the goods. The tracked method is also insured, where as there is no insurance with the untracked service. If you choose the UNTRACKED option it is at your own risk and by choosing it you accept full responsibility should your parcel go missing or be damaged as there is no tracking or insurance. This service is suitable for small orders of little value that you are not in a hurry for. If your order is of any value or you require it quickly we strongly advise you to choose Tracked & Signed For as your postage option, we will provide you with the tracking number by email on dispatch. We do not provide an Express Service for International Shipping. Nail Polish and Aerosols cannot be dispatched out of the UK.
Untracked & Uninsured Tracked & Insured
Up to 100g £3.55 Up to 100g £9.25
101g to 250g £4.80 101g to 250g £9.95
251g to 500g £6.65 251g to 500g £10.95
501g to 999g £8.95 501g to 999 £12.80
1000g to 1500g £10.90 1000g to 1500 £14.90
Australia, Canada, Falklands, New Zealand and USA.
All untracked Orders are dispatched solely at the customers risk. Truly Fair Cosmetics will supply proof of posting on all orders, the customer to chase or claim against their Countries Postal Service. We except no responsibility for non delivery. We therefore advise customers to use the Track and Insured Service.
Untracked & Uninsured Tracked & Insured
Up to 100g £5.95 Up to 100g £9.80
101g to 250g £7.00 101g to 250g £10.55
250g to 500g £9.10 250g to 500g £13.50
500g to 1000g £13.80 500g to 1000g £17.86
Non-receipt of International Orders
If a Tracked & Insured order is not received you must notify Truly Fair Cosmetics in writing or by email within 30 days of dispatch as no claim can be made after this time.
Orders not received, which were dispatched by Tracked & Insured, will not be deemed ‘missing’ until 21 working days have passed. In the event that an order is deemed missing our policy is to replace the order. Refunds will only be made on out of stock items.
Orders returned ‘Not Called For’ (or similar) by your Country’s Postal Service will be refunded the cost of products upon receipt, excluding postage and a restocking fee of £2.50. Customers will be notified that the goods have been returned, the products refunded and the order effectively cancelled. The customer will then need to reorder the goods if they are still required.
Truly Fair Cosmetics shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
As a statement these Terms and Conditions do not affect your statutory rights as a consumer
Truly Fair Cosmetics have the right to deviate from this policy from time to time.